Privacy policy

We are committed to protecting your personal information. We have created this Privacy Policy to let you know what information We collect when you use Our Services at,, and (the "Site") (collectively, the 'Services'), why We collect this information and how We use the collected information.

Please note that this Privacy Policy will be agreed between you and the Group being digital entertainment plc together with all its subsidiary companies from time to time including but not limited to  ISG (Gibraltar) Limited ('','We', 'Us' or 'Our', as appropriate).

We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on the Site. We recommend that you revisit this Privacy Policy regularly.

We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number or other contact information to be Personal Information ('Personal Information'). You may be asked to provide Personal Information when you use the Site, register for an account or to use the Services. The Personal Information that We collect may include information such as: contact information (including telephone number), shipping information, transaction history, website usage preferences, and feedback regarding the Services. This information is held by Us on servers based in Gibraltar and elsewhere from time to time. In addition, when you interact with the Services, Our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of the Services. We do not collect Personal Information about you on the Services without your knowledge.

We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the Services or other communications and interactions with Us. We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors. In addition, We may engage the services of third-party service providers to provide technical support, process your online transactions and maintain your online account. We will have access to any information you provide to such vendors, service providers and thirdparty e-commerce services, and We will use the Personal Information as set out in this Privacy Policy below. This information will only be disclosed to third parties outside the Group in accordance with this Privacy Policy. We take steps to ensure that Our arrangements with third-party service providers and online vendors protect your privacy.

We use the Personal Information We collect from you to deliver Our Services, to provide customer support, to undertake necessary security and identify verification checks, to process any of your online transactions, to assist your participation in third party promotions, meet certain business requirements and for any other purpose related to the operation of the Services. Your Personal Information may also be used by Us to provide the Services and provide you with promotional offers and information regarding products and services and in order for to better provide a range of products and services and improved customer service. From time-to-time, We may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary, and, therefore, you have the choice of whether or not to disclose such information. Information requested may include contact information (such as name, correspondence address and telephone number), and demographic information (such as zip or postal code or age). By accepting any contest prize or winnings from Us, you consent to use of your name and likeness for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless you have elected not to receive promotional information, We may also use your Personal Information (including your email address and phone number) to provide you with information regarding’s products, services and promotions, including other free-to-play gaming products (including online poker, casino, betting, backgammon and bingo services) and products and services from third parties carefully selected by Us.

We may disclose your Personal Information if required to do so by law, or if We believe in good faith that such action is necessary to: (1) comply with any legal process served on Us, any of Our Sites or the Services or in circumstances where We are under a substantially similar legal obligation; (2) protect and defend Our rights or property; or (3) act to protect the personal safety of users of the Services or the public. If, in Our sole determination, you are found to have cheated or attempted to defraud Us, or any other user of the Services in any way. We reserve the right to share this information (together with your identity) with appropriate agencies.

You may 'opt out' of receiving any promotional communications either by choosing to opt out where such option is made available on the Site or the Services or in an email you receive from Us, or at any time by sending an email, or by writing to Us at Customer Service, ISG (Gibraltar) Limited, Suite 711, Block 7, Europort, Gibraltar. In addition, you may contact Us at this address if you: 1) want to confirm the accuracy of the Personal Information We have collected about you; 2) would like to update your Personal Information; and/or 3) have any complaint regarding Our use of your Personal Information. If requested, We will (a) update any information you have provided to Us, provided that you provide evidence as We may reasonably require for such changes, or (b) mark any information to prohibit future use for marketing purposes. For the avoidance of doubt, nothing in this Privacy Policy shall prevent Us from retaining your Personal Information where We are required to do so by law..

Cookies are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences. We use cookies to track use of Our Sites. We also may use cookies to monitor traffic to the Sites, improve the Services and make it easier and/or more relevant for your use.

7.1 When do We use cookies?

7.1.1. During the registration process

These cookies will hold information collected during your registration and will allow Us to recognize you as a customer and provide you with the services you require. We may also use this data to better understand your interests while online and to enhance your visits to Our Sites.

7.1.2. On Our Sites

For visitors to Our Sites, We use cookies to collect information. Our servers use two different types of cookies:

A 'session-based' cookie: This type of cookie is only allocated to your computer for the duration of your visit to Our Sites. A session-based cookie helps you move around Our Sites faster and, if you're a registered customer, it allows Us to give you information that is more relevant to you. This cookie automatically expires when you close your browser.

A 'persistent' cookie: This type of cookie will remain on your computer for a period of time set for each cookie.

7.2 Cookies allow Us to:

  • Better understand your preferences and offer you more relevant promotional offers.
  • Identify your preferences when customizing content or functionality for you.
  • Confirm you are a registered user and save your log-in details when accessing certain Services on Our Sites.
  • Collect statistics on the use of Our Services.
  • We may also use cookies and web beacons to ensure that Our mailing tools are working properly.

7.3 How can I refuse or opt out of cookies?
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you choose to decline cookies, you may not be able to experience all of the interactive features on the Sites.

We reserve the right to conduct a security review at any time to validate your identity, age, the registration data provided by you and to verify your use of the Services for potential breach of Our Terms and Conditions and of applicable law. By accepting Our Terms and Conditions you authorise Us, Our staff, agents and suppliers to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide to Us in the course of using the Services, including, where necessary, the transfer of information outside of your country. Security reviews may include but are not limited to verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as We may request.

Our software package - used to access and use the Services - contains certain features designed to detect use of automated programs that enable artificial (non-human) intelligence to play on the Site. Use of such 'bot' software programs violates Our Terms and Conditions, where We deem it detrimental to other players. By installing Our software and using the Services, you consent to Our software performing the functions described in this section. Our software may perform any or all of the following functions in order to detect the use of illicit automated programs and ensure that We maintain a 'cheat free' environment for all users: (1) scan your list of active software applications while you are using the Services; (2) scan your list of active processes while you are using the Services; and (3) scan the files in your Services and site-related program folders to ensure that only 'non-hacked' versions of Our software are being used. If any of the foregoing processes reveals a suspect application or process, Our software may scan the files associated with the suspect application or process and compile a composite mesh (i.e., a profile that characterizes the files associated with the application or process) to be matched against profiles for known illicit automated programs. Our software will not perform any random search of large portions of your hard drive, equipment or files, and it will not transmit any information to Us or to any third party other than the information necessary to identify use of illicit automated programs as described above. Our software will not alter any files or information on your computer or other equipment and will not interfere with the operation of any of your applications. You may terminate use of Our software at any time by uninstalling Our software package.

We understand the importance of information security and the techniques needed to secure information. We store all of the Personal Information We receive directly from you in a password-protected database residing within Our secure network behind active state-of-the-art firewall software. Our Sites and the Services support SSL Version 3 with 128-bit encryption. We take steps to ensure Our subsidiaries, agents, affiliates and suppliers also employ adequate levels of security.

The Services are not intended for or directed at persons under the age of eighteen (18) (or the lawful age in their respective jurisdiction). Any person who provides their information to Us through any part of the Services represents to Us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older. It is Our policy to uncover attempts by minors to access Our Services which may involve Us having to access and verify your Personal Information. If We become aware that a minor has attempted to or has submitted personal information via the Site, We will not accept this information and will take steps to remove such information from Our records.

Personal Information collected on the Services may be stored and processed in any country in which We or Our affiliates, suppliers, or agents maintain facilities. By using the Services, you expressly consent to any transfer of information outside of your country (including to third countries that may not have been assessed as having adequate privacy laws). Nevertheless, We take steps to ensure that Our agents, affiliates and suppliers comply with Our standards of privacy regardless of their location.

We cannot ensure the protection of any information or images that you provide to a third-party online site that links to or from the Sites or any information collected by any third party administering Our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently of Us. Any information collected by these third parties is not governed by this Privacy Policy but by the privacy policy, if any, of such third party. If you have questions about a third party's information practices, please read its privacy policy. We assume no responsibility or liability whatsoever for the practices, actions or policies of such third parties, and We are not responsible for the content or privacy practices of such online sites.

The Services operate 'AS-IS' and 'AS-AVAILABLE,' without liability of any kind. We are not responsible for events beyond Our direct control. Because of the complex and constantly changing nature of Our technology and business, We cannot guarantee nor do We represent that there will be error-free performance regarding the privacy of your Personal Information, and We will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of Personal Information.

If We should ever file for bankruptcy, or become insolvent, or be acquired by a third party, merge with a third party, sell all or part of Our assets, or transfer substantially all or part of Our relevant assets to a third party, We are entitled to share the Personal Information and all other information you have provided through the Services to potential and subsequent business and merger partners.

By clicking 'Submit' or 'I agree' during the registration process or by your continued use of the Services following the posting of this Privacy Policy (as applicable), you agree to this Privacy Policy. This is Our entire and exclusive Privacy Policy and it supersedes any earlier version. This Privacy Policy should be read in conjunction with Our Terms and Conditions and any additional applicable terms posted on the Site. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on the Site. We recommend that you revisit this Privacy Policy regularly.

This Privacy Policy was last updated on December 2010